During level 3 lockdown, delivery is taking up to 10 working days longer than normal. In the notes on your order - Please advise of a safe spot where your parcel can be left by the courier. 

What will delivery cost me?

During level 3 lockdown deliveries are taking up ot 10 working days longer than normal. In the notes on your order - Please advise of a safe spot where your parcel can be left by the courier 

We charge $10 shipping to the North Island & $12 shipping to the South Island. 

Shipping costs will be calculated at the checkout screen.  It's often difficult to automatically calculate freight for overseas or combined orders, so please email me if you think that the freight has calculated out too high, and we can find the right freight arrangements for you.


Do you deliver to rural areas?

Yes we deliver rurally.  Please state on your order if it is a rural delivery so we can package and label your order it appropriately.  For NZ orders, there is no extra charge for Rural Deliveries.


How will my order be delivered?

We use a tracked courier service for all our deliveries within New Zealand.   We use a non-signature required service as our standard service. If  there is a safe place where you would like your parcel left, or if you prefer your package to be sent ‘signature required’, please note this in your delivery instructions.   

Cot mattresses are delivered using a professional furniture removals service.  The prices quoted on this website are exclusive of delivery fees for cot mattresses. If you wish to purchase a cot mattress, please contact us contact us for a quote prior to purchase. 

We don’t allow collections from our premises unless by prior arrangement.

For orders outside of New Zealand we use the postal service unless otherwise requested. If you require an international courier service there may be additional shipping costs. International couriers operate on a signature required basis.  Please contact us to discuss your requirement.


What are delivery times?

For all items in stock, we dispatch your order within 2-3 working days (Monday - Friday).  We strive to deliver to urban areas using an overnight service, wherever possible.   Please allow 5 working days (excluding weekend and public holidays) for delivery. If a standard order is going to take longer than this, we will contact you.

Cot mattresses are delivered using professional furniture removals service.  We will keep in touch with you via the telephone regarding your delivery times but we strive to deliver within 3 days of your order being completed in the factory.

Please contact us if you require additional information.


Can you process urgent deliveries?

If your order is particularly urgent or you require weekend delivery, please contact us to discuss what is possible and note this on your order.   There may be urgent options available for an additional charge (eg Saturday delivery). 


Where is my order?

If you have ordered something from Natural Sleep Shop and it has not arrived, please contact us and we will investigate for you.  We use tracking numbers on all orders so can trace your order’s progress online at any time.